Terms of Service and Service Guarantee

Service Guarantee

We stand behind the quality and timeliness of our work. If we make a calculational error, or if we fail to file your return by the statutory deadline due solely to our negligence, we will:

Correct the return at no additional charge; and
Reimburse you for any resulting IRS or state penalties and interest.

Important Limitation: Our liability for any errors, omissions, or late filings is strictly limited to the total amount of fees you have paid to us for the specific services rendering the error. We are not responsible for any additional tax liabilities that may be assessed.

Conditions: This guarantee applies only if the error or delay is solely the result of our actions. We are not responsible for errors or delays resulting from the accuracy or completeness of the information you provided. To qualify for this guarantee, you must meet the following requirements:

Timely Information: You must have supplied complete, accurate, and finalized information to us at least 14 days prior to the deadline of the respective form filed.
Prompt Notification: You must notify us in writing within 15 days of first receiving notice from a taxing authority regarding the issue.

Opportunity to Cure: You must allow us the opportunity to review the notice and correspond with the IRS or state taxing authority on your behalf before you pay the penalty or respond independently.

Terms of Service & Engagement Agreement

Last Updated: [01/08/2026]

Welcome to My Online Tax Guy, LLC (hereinafter referred to as "the Firm," "we," or "us"). By purchasing our services or using our website, you (the "Client") agree to be bound by the following Terms of Service. These terms govern the nature and extent of the tax preparation and accounting services we provide.

1. Scope of Services

The services provided by My Online Tax Guy, LLC are strictly limited to the specific services, forms, and tax years outlined in the respective Engagement Letter that you sign and services for which you are invoiced.

This Terms of Service agreement applies generally to your use of our website and services; however, the specific Engagement Letter you execute governs the precise nature and extent of the work we will perform. We are not responsible for any services, tax returns, or filings not explicitly listed in that executed Engagement Letter or included in the corresponding invoice. Unless specified in your signed and paid agreement, our engagement does not include additional services such as tax planning, audit representation, or the preparation of tax returns for other entities or prior years.

2. Client Responsibilities & Accuracy of Information

We prepare returns based on information furnished by you. We will not audit or verify the data you submit. You agree to:

Provide Complete Information: You are responsible for providing all information required for the preparation of complete and accurate returns.
Substantiate Records: You are responsible for maintaining an adequate accounting system and retaining checks, receipts, and documents that form the basis of income and deductions.
Foreign Reporting: You must disclose if you have a financial interest in, or authority over, foreign financial accounts exceeding $10,000, or control over foreign entities. Failure to provide this information prevents us from preparing required FinCEN Form 114 filings, which may result in substantial penalties.

3. Filing Deadlines & Extensions

Our ability to meet filing deadlines depends on your timely cooperation.

Deadline for Information: We require all necessary information at least 15 days prior to the respective tax deadline.
Automatic Extension & Fee: Information received after 14 days prior to each respective return’s due date with the IRS will trigger an automatic extension process. A service fee will be charged for this service as outlined in your engagement letter.
Release of Returns: While the extension will be filed promptly, the final tax return will not be released or filed until the extension fee and any outstanding balances are settled in full.

4. Fees, Billing, & Refunds

Estimates: Our fees are based on the service package selected. If we encounter unusual circumstances requiring an expansion of scope, we will adjust our estimate and obtain your approval.
Out-of-Pocket Costs: You agree to reimburse us for additional costs incurred (e.g., postage, specific software fees) beyond your selected package.
Payment Policy: Full payment is required prior to the commencement of work.
Refund Policy:
- Before Work Begins: If you cancel before we process your file, your payment will be refunded in full.
- After Work Begins: Once work has begun (including document review, tax analysis, or return preparation), the fee is considered fully earned and is non-refundable.

5. Audit Protection & Representation

Your returns may be selected for review by a taxing authority. Audit Protection is not included in our standard tax preparation services.

Representation during an audit or government examination is only provided if:

You have selected a service package that explicitly includes "Audit Protection"; or
Such services are explicitly listed as an included service in your executed Engagement Letter.

If you have not purchased a package containing Audit Protection, we are under no obligation to represent you during an examination. Should you request our assistance regarding an audit without prior protection coverage, such representation will be subject to a separate engagement letter and billed at our standard hourly rates.

Limitation of Damages: Our liability is limited solely to direct damages sustained by you. In no event shall we be liable for consequential, incidental, or punitive damages (including lost profits).

Liability Cap: Our maximum liability relating to services rendered shall be limited to the fees actually paid by you for this engagement.

Indemnification: You agree to indemnify and hold us harmless regarding any penalties or liabilities arising from inaccurate, incomplete, or misleading information you provide to us.

6. Electronic Communication

We may communicate via email. You acknowledge that email is not fully secure and may be intercepted. You agree that we shall have no liability for any loss or damage resulting from the use of email transmissions, including the disclosure of confidential information.

7. Document Retention

It is our policy to retain engagement documentation for a period of seven years, after which we will destroy the files. You are responsible for retaining your original records.

8. Joint Returns (Spousal Privacy Waiver)

If you are filing a joint return, you and your spouse are both our clients. You acknowledge that there is no expectation of privacy between spouses concerning our services. We are at liberty to share documents and information with either spouse without the prior consent of the other.

9. Dispute Resolution & Jurisdiction

Mediation: Any dispute (other than billing collections) must be submitted to mediation in Harris County, Texas, prior to litigation. Costs of mediation will be shared equally.
Jurisdiction: This agreement is governed by the laws of Texas. Exclusive jurisdiction for resolving disputes shall be Harris County, Texas.

Statute of Limitations: Any litigation arising out of this engagement must be filed within one year from the completion of the engagement.